• Customer Service Representative - Financial Account | Php25k Basic Pay + Php10k Signing Bonus + Start ASAP!

    Job Locations PH-Makati City
    Posted Date 2 weeks ago(6/5/2018 1:00 AM)
    ID
    2018-4678
    Company Name
    PH - kgb Philippines Inc.
    Category
    Customer Service/Support
  • Overview

    Customer Service Representative - Financial Account is to play a pivotal role in working with customers who have applied for a loan with 118 118 Money. You will be required to pro-actively engage with our customers to ensure that all lending conditions are met whilst focusing on superior quality and optimal conversion.

    Responsibilities

    • Pro-actively contact customers for additional information or clarification to meet lending conditions in a timely manner.
    • Deliver a high level of customer service and represent the brand appropriately at first point of contact.
    • Maximize conversion rates through building a rapport and objection handling.
    • Provide assistance to all our customers regarding their application status.
    • Provide accurate information on products and services to ensure consistency across the organization and provide both a reliable and trustworthy customer service.
    • Promote the lending business, its products and services, to build the highest and best reputation with its customers.
    • Review and verify documentation received to support loan approvals for completion and accuracy.
    • Perform other duties as assigned.

     

    Requirements

    • Bachelors’/College, any field. Equivalent industry experience also considered.
    • At least 1 year relevant experience as a Customer Service Representative preferably in banking and financial services accounts handling credit cards, loans, and mortgages.
    • Must be a good listener with excellent interpersonal skills.
    • Highly persuasive and can assert one’s self in dealing with various types of people.
    • Can handle pressure, stretched targets and deadlines.
    • Has good organizational and problem-solving skills, and excellent attention to detail.
    • Must be willing to work on mid-afternoon shift, weekends, holidays.
    • Must be willing to work in Makati.

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